- Aiunboxed
- Posts
- 💼 The One Job AI Will Wipe Out Completely — According to Sam Altman
💼 The One Job AI Will Wipe Out Completely — According to Sam Altman
In a recent statement that sent ripples through the global workforce, Sam Altman, CEO of OpenAI, made a bold prediction: customer support jobs will be completely wiped out by AI.
Altman made the comment during a high-level conference at the U.S. Federal Reserve in Washington, D.C. While many industries are feeling the heat from artificial intelligence, Altman was specific in naming the customer service industry as one area that AI will "totally, totally" eliminate.
“Some areas, again, I think just like totally, totally gone… when you call customer support, AI answers. It does not make mistakes. It’s very quick… it’s done,” Altman said.
🤖 Why Customer Support?
Customer support roles rely heavily on structured conversations, problem resolution protocols, and predictable scenarios—areas where large language models like ChatGPT and AI-powered voice agents are thriving.
From handling complaints to troubleshooting technical issues, today’s AI systems can:
Understand and respond naturally in human language
Retrieve solutions from vast knowledge bases instantly
Work 24/7 without fatigue or emotional variability
Improve over time with feedback and data
In fact, many companies are already replacing human agents with AI bots that offer faster response times and lower operational costs.
⚖️ Not All Jobs Are at Risk—Yet
Altman also touched on AI in medicine, noting that while AI can sometimes outperform doctors in diagnosis, he still wouldn’t trust ChatGPT with his own medical fate—yet. Fields requiring deep human empathy, ethical judgment, and responsibility are likely to retain human involvement for the foreseeable future.
🚨 What This Means for You
If you're in or entering the customer support industry, now is the time to reskill and pivot. Roles in AI management, prompt engineering, tech support, and training AI models are opening up fast.
For entrepreneurs, the disruption presents opportunity:
Launch AI-based customer service tools
Build human-AI hybrid solutions for complex queries
Offer reskilling programs for displaced workers
📌 Final Thought
AI isn’t just replacing tasks—it’s redefining industries. According to the man steering one of the world’s most advanced AI companies, some jobs aren’t just threatened—they’re obsolete. The smartest move is to adapt early, learn the tools, and ride the wave rather than be swept away by it.